At Lucky Block Casino, protecting your personal data and respecting your privacy rights is a core commitment. This Lucky Block Casino privacy policy explains how we collect, process, store and safeguard all personal information belonging to Australian players. Our data protection practices comply with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR). We encourage you to read this document carefully so you fully understand our approach to data collection, data processing and information security.
1. Data Controller Identity
Lucky Block Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the data controller, Lucky Block Casino is responsible for determining the purposes and means by which your user data is processed. For any privacy enquiries, you may contact our Data Protection Officer (DPO) at [email protected]. We take confidentiality seriously and have appointed a dedicated DPO to ensure your data security remains a priority at all times.
2. Personal Data We Collect
Lucky Block Casino collects various categories of personal data in order to provide a safe, compliant and enjoyable gaming experience. The data collection encompasses the following categories:
- Identification data: full name, date of birth, nationality, government-issued ID details
- Contact data: email address, phone number, residential address
- Financial data: payment method details, transaction history, deposit and withdrawal records
- Gaming activity data: game history, bets placed, winnings, session durations, bonus usage
- Technical data: IP address, device type, browser version, operating system, cookies and usage logs
- Communication data: records of your interactions with our support team, live chat transcripts, emails
- Sensitive data: only collected where strictly necessary for responsible gambling tools or regulatory compliance
- Third-party data: information received from payment providers, identity verification services and fraud prevention agencies
Our data collection processes are designed to gather only what is necessary for lawful and legitimate purposes, in line with the principle of data minimisation.
3. How We Collect Your Personal Information
Lucky Block Casino collects personal information through multiple channels:
- Registration and account creation forms on our website
- Identity verification (KYC) submissions required before your first withdrawal
- Deposit and withdrawal transactions processed through our payment partners
- Your use of our website, games, mobile app and customer support services
- Cookies and similar tracking technologies (see our cookie policy section below)
- Third-party providers such as fraud prevention services and affiliate networks
4. Purposes of Data Processing
The data processing carried out by Lucky Block Casino serves the following legitimate purposes:
| Purpose | Details |
|---|---|
| Account Management | Creating, maintaining and securing your player account |
| Service Provision | Delivering casino games, bonuses, promotions and customer support |
| KYC/AML Compliance | Meeting legal obligations under Australian anti-money laundering laws |
| Fraud Prevention & Security | Detecting and preventing fraudulent activity, protecting data security |
| Responsible Gambling | Applying deposit, bet, loss and session limits; managing self-exclusion requests |
| Marketing & Communication | Sending promotional offers, newsletters and updates (with your consent) |
| Service Improvement | Analysing user data to enhance our platform, games and support |
All data processing at Lucky Block Casino is grounded in a lawful legal basis — consent, contractual necessity, legal obligation or legitimate interest — as required by applicable data protection laws.
5. Cookie Policy
Our Lucky Block Casino cookie policy explains how we use cookies and similar technologies on our website. Cookies are small text files placed on your device that help us deliver a better experience and analyse how our site is used.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core site functionality — login sessions, security tokens, account access | Session / up to 1 year |
| Analytical Cookies | Help us understand how players navigate our site (Google Analytics, similar tools) | Up to 2 years |
| Functional Cookies | Remember your preferences — language, currency, game settings | Up to 1 year |
| Marketing Cookies | Deliver personalised offers and track the effectiveness of our campaigns | Up to 2 years |
You may manage your cookies preferences through your browser settings at any time. Please note that disabling essential cookies may impair certain site functions. Our cookie policy is reviewed regularly to ensure it reflects current practices.
6. Sharing Personal Data with Third Parties
Lucky Block Casino may share your personal data with trusted third parties in specific circumstances:
- Payment providers: PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin and bank transfer operators, to process your financial transactions
- Regulatory authorities: Government of Curaçao licensing authority, Australian law enforcement or regulatory bodies when legally required
- Identity verification services: KYC/AML partners who verify your identity before your first withdrawal
- Game providers: Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil and others, for game delivery and fairness auditing
- IT and security partners: Cloud hosting, cybersecurity and fraud detection providers who maintain our information security infrastructure
We never sell your personal information to third parties for their own marketing purposes. All third parties are contractually bound to handle your data with the same level of confidentiality and data protection as Lucky Block Casino itself.
7. International Data Transfers
As Lucky Block Casino operates globally, your personal data may be transferred to and stored in countries outside Australia, including within the European Economic Area or other jurisdictions. Where such transfers occur, Lucky Block Casino ensures appropriate safeguards are in place — such as Standard Contractual Clauses or equivalent mechanisms — to maintain the same standard of data protection required by Australian law. Your user data will never be transferred to a country that does not provide adequate protection.
8. Data Security
Lucky Block Casino employs robust data security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our information security infrastructure includes:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Firewalls and intrusion detection systems to prevent unauthorised network access
- Encryption at rest for sensitive personal data stored on our servers
- Regular security audits and penetration testing conducted by independent cybersecurity specialists
- Access controls — only authorised personnel with a legitimate need may access your user data
- RNG certification by independent laboratories to ensure game fairness
Despite these measures, no system is entirely immune to risk. We encourage you to use a strong, unique password for your Lucky Block Casino account and to enable two-factor authentication where available.
9. Data Storage and Retention
Lucky Block Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
| Data Category | Retention Period |
|---|---|
| Account and identity data | Duration of account + 5 years after closure (AML legal requirement) |
| Financial transaction records | 7 years (tax and regulatory obligations) |
| Gaming activity logs | 5 years after account closure |
| Communication records | 3 years |
| Marketing consent records | Until consent is withdrawn + 2 years |
| Cookie and technical data | Up to 2 years |
After the applicable retention period, your personal data is securely deleted or anonymised. Our data storage practices are reviewed periodically to ensure compliance with current data protection obligations.
10. Your Privacy Rights
Under Australian law and, where applicable, GDPR, you have the following privacy rights regarding your personal data held by Lucky Block Casino:
- Right of Access: Request a copy of the personal information we hold about you
- Right to Correction: Ask us to correct inaccurate or incomplete personal data
- Right to Deletion: Request deletion of your user data where no legal obligation requires us to retain it
- Right to Restriction: Ask us to restrict data processing in certain circumstances
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to data processing based on legitimate interests, including direct marketing
- Right to Withdraw Consent: Withdraw your consent for processing at any time, without affecting the lawfulness of prior processing
To exercise any of these privacy rights, contact our DPO at [email protected]. We will respond to your request within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the OAIC (Office of the Australian Information Commissioner) at www.oaic.gov.au.
11. Responsible Gambling and Data
Lucky Block Casino uses your personal data to support responsible gambling initiatives. This includes monitoring gaming activity to identify potential problem gambling patterns and applying protective measures such as deposit limits (A$20 minimum deposit), bet limits, loss limits, session limits, cooling-off periods (24h, 48h, 7 days, 30 days) and self-exclusion options (6 months, 1 year, 5 years, permanent). The use of your data for responsible gambling purposes is based on our legal obligation and legitimate interest in protecting vulnerable players.
12. Marketing Communications
With your consent, Lucky Block Casino may send you promotional emails, SMS messages or push notifications about our bonuses, free spins and VIP programme. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email, adjusting your account notification settings, or contacting us at [email protected]. Withdrawing your marketing consent does not affect data processing for other purposes such as account management or legal compliance.
13. Children's Privacy
Lucky Block Casino does not knowingly collect personal information from individuals under the age of 18. Our services are strictly for adults. If we become aware that a minor has provided us with personal data, we will delete it immediately. Parents or guardians who believe their child has registered on our platform should contact us immediately at [email protected].
14. Changes to This Privacy Policy
We may update this Lucky Block Casino privacy policy periodically to reflect changes in our practices, legal requirements or the services we offer. We will notify you of significant changes by email or by posting a prominent notice on our website. The date of the most recent update will always be displayed at the top of this page. We encourage you to review this privacy policy regularly to stay informed about how your personal data is protected.
Frequently Asked Questions
What personal data does Lucky Block Casino collect?
Lucky Block Casino collects identification, contact, financial, gaming activity, technical and communication data, as well as personal information from third-party providers where required for KYC/AML compliance and fraud prevention.
How does Lucky Block Casino protect my data?
We use 256-bit SSL encryption, firewalls, access controls and regular security audits to maintain the highest standards of data security and information security for all player accounts.
Does Lucky Block Casino share my data with third parties?
We share personal data only with payment providers, regulatory authorities, KYC partners and game providers as necessary. We never sell your user data to third parties for marketing purposes.
How do I exercise my privacy rights?
Contact our DPO at [email protected] to access, correct, delete or restrict your personal data, or to object to data processing. We respond within 30 days.
What is the Lucky Block Casino cookie policy?
Our cookie policy explains that we use essential, analytical, functional and marketing cookies to improve your experience. You can manage cookie preferences via your browser settings at any time.
How long does Lucky Block Casino store my data?
Retention periods vary by data category: account data is kept for 5 years after closure, financial records for 7 years, and gaming logs for 5 years. All data storage complies with Australian regulatory requirements.
Who can I contact if I have a privacy complaint?
First, contact our DPO at [email protected]. If unresolved, you may escalate your complaint to the OAIC (Office of the Australian Information Commissioner) at www.oaic.gov.au.